FAQs

WeightWorld began in 2005, with an aim to help men and women in the UK to manage their weight and stay healthy. In 2008 WeightWorld expanded into Europe and we became an established retailer for natural alternatives to weight management systems. Today we stand as a global brand happy to have served thousands of satisfied and returning customers worldwide.

WeightWorld is based in Croydon, South London. This includes our customer support team and warehouse, meaning all products are shipped from this location.

We use a wide array of electronic and physical security measures and devices to protect your personal data and payment information. All our partner payment providers are PCI compliant and all information is encrypted before transmitting using Secure Sockets Layer (SSL) protocol.

No, WeightWorld is a completely online store for your weight management needs. In not having a physical store, we are able to pass onto you the best prices and deals.

We offer a wide variety of payment option to suit your needs. You can pay by Apple Pay and Credit/Debit Card. For more information about any of these payment options, click here.

Yes we do.

Yes, if you feel more comfortable speaking to someone over the phone to place your order or to ask for information then please do so. This way you can put your mind at rest knowing that there is an actual human processing your order and can help you if you have any issues.

Your transaction will appear as 'www.weightworld.uk' on your card/bank statement.

We know that some companies use phone numbers to bombard customers with sales calls and data collection for investigations. Do not worry, this is nothing we like and would never get it for us. The reason we ask our customers about their phone number is in case we would need to get in touch with you regarding your order or delivery.

Give us a call on 0203 322 7970 and we’ll be able to help you over the phone.

When your order arrives will depend on the delivery method you choose. If delivering to the UK, you have 2 options:

• - Evri 24hr – Monday to Saturday Delivery
• - Evri 48hr – Monday to Saturday Delivery

If delivering to outside of the UK, we have 2 options for you:

• - Royal Mail International 7-10 Working Days
• - UPS Express 1-3 Working Days

The Evri 24hr and UPS Express methods require a signature upon delivery. The Evri 48hr method does not require a signature upon delivery. All methods come with a tracking number.

You can use your unique tracking number to track the progress and estimated arrival date of your order. Alternatively, you can contact us and our helpful customer service can help you to track your order for you.

You can track your order using the unique tracking number you’re given when your order has been dispatched from our warehouse. Please visit our delivery page to enter your tracking number.

The delivery company will leave a calling card which you can call back to arrange delivery for an alternative day. The delivery company will try to attempt delivery the next day as well.

All successful orders placed before 4pm Mon - Fri will be despatched the same day. Any orders placed after 4pm on Friday or over the weekend will be despatched on Monday (Tuesday in case of a bank holiday)

If you’d like to return an item, simply get in contact with us, and let us know why you would like to do so. We’ll take you through the easy step-by-step process to return your item.

You will receive a refund using the same method of payment you used to pay for your items originally.

Refunds can take up to 5 working days.

Yes, WeightWorld uses the latest in 256-bit SSL encryption technology to ensure that your online transactions with us are safe and protected.